These Terms & Conditions (“Terms”) govern the online sale and delivery of flowers and related products by Flowers Bowes Park ("we", "us", "our"). By placing an order through our website, you (“customer”, “you”, “your”) agree to be bound by these Terms. These Terms apply to all orders placed for delivery to Bowes Park and surrounding areas. Please read them carefully before making a purchase. If you do not agree to these Terms, you should not place an order.
To ensure a smooth shopping experience for online flower delivery in Bowes Park, we have designed our order process to be simple and transparent:
Our flowers are subject to seasonal and daily availability. In rare instances, certain blooms or products may not be available at the time of your order. We reserve the right to substitute unavailable items with similar flowers or products of equal or greater value, maintaining the style, colour, and quality as closely as possible. Where major substitutions are required, we will attempt to contact you prior to preparation or delivery; however, orders may be processed without notice where time or availability is limited.
We specialise in online flower delivery to Bowes Park and neighbouring areas. When you place an order, you may select your preferred delivery date and address. Whilst we strive to deliver on your chosen date, circumstances beyond our control (e.g., bad weather, road closures, recipient unavailable) may result in delays. If delivery cannot be fulfilled on the requested date, we will notify you and arrange an alternative. Deliveries are made to the address provided. It is your responsibility to ensure all recipient and delivery details are accurate. If no one is available at the delivery address, we may, at our discretion, leave the flowers in a safe place, with a neighbour, or attempt redelivery.
All prices displayed on our website are inclusive of VAT and are stated in Pounds Sterling (£). You may pay for your order using the payment methods offered at checkout, which may include major credit cards, debit cards, or secure online payment systems. Full payment is required at the time of ordering. We reserve the right to refuse or cancel any order if payment fails or is otherwise not authorised. By placing an order, you acknowledge that you are authorised to use the payment method selected.
If you wish to cancel or change your order, please contact us as soon as possible after placing it. Because flowers are perishable and orders are often custom-prepared, cancellations or changes can only be made prior to the flowers being arranged or dispatched. Once preparation or delivery has begun, cancellations or modifications may not be possible, and you may be liable for the full order cost. We reserve the right to refuse cancellation requests received after dispatch. Refunds for cancelled orders will be processed as quickly as possible and credited to your original payment method.
Your satisfaction is important to us. If you are unhappy with the quality of the flowers or service received, please contact us within 24 hours of delivery. Photos and details may be required to investigate any concerns regarding freshness, damage, or delivery errors. If a genuine issue is identified, we may offer a replacement, partial refund, or full refund at our discretion. We do not accept returns of perishable products such as flowers, except where required by law. Refunds do not apply to issues caused by incorrect or insufficient delivery information provided by you, or where delivery was attempted but not possible due to recipient absence or refusal.
If you include a personalised message with your flower delivery to Bowes Park, you confirm that the content is not unlawful, offensive, profane, discriminatory, or infringing the rights of others. We reserve the right to refuse or edit messages which breach this provision or which, in our reasonable opinion, are inappropriate.
We are committed to offering high standards of service in our online flower delivery to Bowes Park and nearby areas. While we take every care to ensure the accuracy and quality of our products and services, our liability in connection with any order, to the fullest extent permitted by law, is limited to the purchase price of the relevant flowers or products. We cannot accept responsibility for indirect or consequential loss (such as missed events if delivery is delayed), nor for circumstances beyond our reasonable control. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability which cannot be limited or excluded by law.
We will not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure is caused by an event outside our reasonable control. This includes, but is not limited to, natural disasters, severe weather, acts of terrorism, war, industrial disputes, transport disruptions, or supplier failures. Where delivery of your order is affected by such events, we will endeavour to notify you as soon as possible and arrange an alternative where possible.
To process your order for flower delivery in Bowes Park, we collect and use your personal information, such as contact and delivery details. We only use your information as necessary to fulfil your order and in accordance with applicable data protection laws. We do not share your details with third parties, except as necessary to deliver your flowers or where required by law. For further details, please refer to our Privacy Policy.
All content, images, trademarks, and designs used on our website are the property of Flowers Bowes Park or our licensors and may not be reproduced, copied, or used without our prior written permission. No part of our website, including images of bouquets and arrangements, may be used for commercial purposes by others.
We reserve the right to update or amend these Terms at any time, such as to reflect changes to our business practices or legal requirements. The revised Terms will apply to all orders placed after the updated date published on our website. We recommend reviewing these Terms each time you place an order. Your continued use of our website and services signifies acceptance of any changes.
These Terms and any contract arising out of your use of our service to order flower delivery in Bowes Park shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts, unless required otherwise by applicable statutory consumer rights.
If you have any queries about these Terms, or about your order for flowers in Bowes Park and surrounding areas, please contact us using the contact details provided on our website. We aim to respond promptly and resolve any concerns to your satisfaction.
These Terms & Conditions apply to all customers ordering flowers for delivery to Bowes Park and its neighbouring districts. By completing your order, you acknowledge acceptance of these Terms wherever you are located within our service area.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 120 Myddleton Rd, Bowes Park, London, N22 8NQ.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bowes Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bowes Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
